Refund policy

RETURNS:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as magazines cannot be returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
Magazines or DVDs with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

REFUNDS:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hellagrip.com.

SALE ITEMS:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hellagrip.com and send your item to:
Hella Grip LLC
5702 Marsh Drive (Suite B)
Pacheco, CA 94553
USA

SHIPPING:
To return your product, you should mail your product to:
Hella Grip LLC
5702 Marsh Drive (Suite B)
Pacheco, CA 94553
USA

Buyer will be responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. If receiving a refund, the cost of return shipping will be deducted from the refund.

Depending on a buyers' shipping location, the shipping duration for an exchanged product may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.